FAQs
Do you ship your jellyfish lamps from overseas? I’ve seen a lot of online stores that dropship from China.
Absolutely not! The Original Jellyfish Lamp is a family owned business based in the USA. Every jellyfish lamp is shipped directly from our facility in Mesa, Arizona, so you can expect fast delivery with USPS tracking provided for every order.
How quickly will I receive my order?
Most orders within the U.S. arrive within 2-3 business days after shipping. We process and ship orders as quickly as possible, typically within 1-2 business days. However, during high demand periods such as holidays or sales, please allow an extra day or two for processing.
Is the jellyfish lamp safe for kids?
Yes! Our jellyfish lamps are designed to be completely safe and family friendly. The lamp remains cool to the touch, and the materials used are safe for all ages. It’s a perfect choice for a unique nightlight or soothing decor for your child’s room.
Any tips for caring for the jellyfish lamp?
Caring for your jellyfish lamp is simple! Just dust it gently with a soft cloth as needed to keep it clean. If you’re using the glass-encased version, make sure it stays in a dry area to avoid any condensation or moisture build up.
What if I'm not happy with my purchase?
Your satisfaction is our priority. If you're not completely happy with your jellyfish lamp, you can return it within 30 days for a full refund. For more details, please refer to our complete return policy on the website.
Does the lamp have multiple lighting options?
Yes! The Original Jellyfish Lamp comes with state of the art RGB gradient lighting that allows you to enjoy a variety of colors. The adjustable brightness lets you set the perfect mood, whether you’re looking for a soft glow or a vibrant pop of color.
Can I hang the jellyfish lamp or use it with a stand?
Absolutely! Our unique design allows you to display The Original Jellyfish Lamp in multiple ways. Hang it for a floating, ethereal look, or use the included stand for a stable tabletop display. Unlike our competitors, we give you both options without additional charges.
How do I contact you if I have more questions?
We’re here to help! You can reach us anytime at info@theoriginaljellyfishlamp.com or by visiting our Contact Us page. Our friendly support team is ready to assist you with any questions or concerns.