Shipping policy

Shipping Policy

Thank you for shopping at The Original Jellyfish Lamp. Below are the terms and conditions that make up our Shipping Policy.

Order Processing Time
We strive to process all orders within 1-2 business days. During high demand periods, processing may take an additional day or two. Please allow extra time for your order to reach you during peak seasons. If there’s a significant delay in shipping your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates
Most orders within the U.S. typically arrive within 2-3 business days after shipping. However, during peak times or due to unforeseen circumstances, some orders may take slightly longer. Please allow up to a week for delivery after your order has shipped.

If more than a week has passed and you haven’t received your order, please reach out to us at info@theoriginaljellyfishlamp.com, and we’ll look into it for you.

Shipment to P.O. Boxes or APO/FPO Addresses
The Original Jellyfish Lamp ships to addresses within the U.S., including P.O. boxes and APO/FPO addresses.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. Tracking details should activate within 24 hours, allowing you to follow your order’s journey to your doorstep.

Customs, Duties, and Taxes
The Original Jellyfish Lamp is not responsible for any customs fees, taxes, or import duties that may apply. Any charges incurred during or after shipping are the responsibility of the customer.

Damages
The Original Jellyfish Lamp is not liable for products damaged or lost during shipping. If you receive your order in a damaged condition, please contact the shipment carrier to file a claim. Be sure to keep all packaging materials and the damaged item(s) when filing.

Questions
If you have any questions about our shipping policy, please feel free to contact us at info@theoriginaljellyfishlamp.com. We’re here to help!